Privacy policy

What we collect

Account details (name, email), the property and lease information you enter, rent payment records, maintenance requests, messages sent through the platform, and — when an applicant chooses to provide them — application details such as employment information and income-verification documents.

How we use it

To run the service: showing landlords and renters their shared records, processing rent payments, ordering tenant screening the applicant consented to, and sending the emails the service depends on (invitations, receipts, notifications). We do not sell your data.

Income-verification documents

Paystubs and bank-transaction files you upload for verification are processed in memory and are not stored. Account and Social Security numbers are masked before any automated analysis. Only the extracted summary is kept, encrypted, and it is visible only to you and the landlord you applied to.

Payments and screening

ACH payments are processed by Stripe; background and credit checks are performed by Checkr with the applicant's consent, under their own privacy policies. PlainSight never sees your full Social Security number.

Security and retention

Sensitive fields are encrypted at rest with per-user keys. Records of a tenancy (ledger, messages, maintenance) are retained while the account exists, because they are the record both parties rely on.

Contact

Questions about this policy: no-reply@mail.plainsight.homes.